SHIPPING POLICY
Sculpt Medispa offers free shipping on orders of $75 CDN or more (excluding discounts and tax), otherwise a flat rate shipping fee of $15 CDN will apply.
Orders will ship via Canada Post using Standard Expedited Service. You will receive an email confirmation upon placing your order, followed by tracking information once your order has shipped.
You can expect to receive your order within 2 to 5 business days of shipment, depending on your location in Canada. We also have options for Express and Priority Shipping.
For orders above $75 CDN | Standard Expedited | Express | Priority |
Delivery Time | 2-5 Business Days | 1- 4 Business Days | 1-2 Business Days |
Cost | FREE | $14.95 | $24.95 |
CLINIC PICK UP
You can also opt to pick up your order at our clinic, free of charge. Once you have placed your order, please call us at (416) 317 1055 or email us at [email protected] to pre-arrange a pick-up time.
WHERE WE SHIP
We currently only ship to Canadian addresses.
ORDER PROCESSING
Your order will be processed within 24-48 hours of receipt, with exceptions during peak holiday periods. Orders are processed and shipped on business days only, so orders received on weekends or holidays will be processed on the following business day. After your order has been processed, you will receive an email confirmation.
BACKORDERS
Based on product availability, we may divide your order into multiple shipments to ensure you receive your items as quickly as possible. In such a case, you will not be charged any additional shipping fees.
SHIPPING RESTRICTIONS
We reserve the right to restrict delivery to certain remote locations. Expedited delivery may only available for select locations.
TAXES
All taxes will be applied subject to applicable federal and provincial tax legislation.
Returns & Exchanges
Sculpt Medispa does not allow returns or exchanges on any opened, unsealed, or used products.
We will exchange or refund a product if it has not been opened, damaged or used. All returned items must be in the original condition with the original packaging and must be returned within 30 days of purchase with an authentic receipt. Shipping charges will not be refunded or credited.
All products that arrive damaged or defective must be reported to Sculpt Medispa within 24 hrs of delivery. We will not issue a refund or provide a replacement for products outside of this timeframe.
All returns, whether by mail or in-person will be assessed and will be subject to approval by Sculpt Medispa. We reserve the right to refuse a return at our sole discretion.
For hygienic reasons, some products may not be refunded, exchanged or credited under any circumstance
Sales are final on all discounted items and gift certificates.